Privacy Policy

At Captain Cooks, the player’s privacy and security are valued above everything else. Users who decide to register and engage with the platform must know exactly how this website handles the information they share. This page contains the details of this process.

What is being collected

The website collects the basic information about the customer, including:

  • Identity details. Full name, gender, and date of birth.
  • Contact Info. Full address, email, and phone number provided during registration.

This information is needed to keep records of every client’s identity. It is never sold to third parties or shared without the customer’s consent. 

How the information is used 

The casino collects every user’s data for the following purposes:

  • To provide for the platform’s legality according to the regulator’s requirements at all times. 
  • To protect every account from unauthorized access by third parties. 
  • To improve the website’s internal systems to improve the overall experience. 

Whenever a client doesn’t wish for their data to be processed anymore, they can just opt out of it at any time in the account settings section. 

When the data is shared 

The platform is obliged to share the information it collects from the users in the following cases:

  • If a government or a law enforcement agency asks for it legally;
  • If it needs to be verified with fraud-prevention partners to confirm the customer’s identity;
  • If any kind of suspicious activity is detected and linked to a particular account. 

The casino never sells its clients’ personal data to third parties. Every time it is shared, it happens only in the cases specified above. 

The account verification process

To keep the community safe and protected from fraud at all times, the website follows anti-money laundering laws and verifies every new customer’s identity. This verification process, also known as player KYC, is needed for a proper and secure operation of the website. The documents that might be required during that process include:

  • A clear copy of the user’s ID (passport or driver’s license), proof of the banking method, and a utility bill or bank statement (less than 3 months old);
  • A source of wealth, in some cases, to prevent illegal activity.

The user must upload clear and high-quality scanned copies of the requested documents in the specified section in their account settings and wait for confirmation from the casino’s administration. 

These documents are kept securely for five years after the customer closes their account. Note on age: clients must be 19 years old or older to engage with the website. In case someone tries to register who is younger than 19, their account will be suspended, and the situation can be reported to the authorities.

User’s rights 

Users on the website have the power over the data they share with the platform:

  • They can see the data the platform holds and fix anything that’s wrong or incorrect; 
  • They can request that the platform delete the inappropriate or incorrect data;
  • They can opt out of the marketing materials at any time to refuse the emails that are regularly sent out by the administration. 

All of these requests can be made at any time. Clients can curate and control what information is stored and how entirely at their own discretion. 

Cookies & Tech 

The platform uses cookies and similar tech (like ActiveX) to: 

  • Remember every user’s preferred language so they don’t have to pick it manually every time they access the platform;
  • Analyze site traffic to make the content run more smoothly;
  • Control the functions and software performance across all devices. 

By applying these measures, the website can constantly improve its product and service catalogue, payment processes, special campaigns, navigation, and the general interface. In case the user doesn’t wish to share their preferences in the form cookies with the platform, they can disable this function in their browser settings at any time.

International Data Transfers 

The platform operates globally, which is why the clients’ data might be stored or processed in a different country from the location that was specified during registration. Data laws vary by region, and by using the platform’s services, customers agree to their data being sent and processed internationally, to the website’s secure servers in other locations over the globe. 

In case users have any questions left, they can contact the customer support team at any time of the day and expect a response from the agent within 3 to 5 minutes. The website’s Support Centre is available around the clock for any incoming queries.